74
Estate Agents Authority Annual Report 2014/15
During the reporting period, the Section received 361
complaints. The majority were related to second-hand
residential properties, with only 51 cases, or about
14%, related to first-hand residential properties. At the
same time, the Section concluded 460 complaints, of
which 167, or about 36%, were substantiated. Eleven of
the substantiated cases concerned first-hand
residential properties. Key allegations of the
substantiated cases included mishandling/failing to
explain the provisional agreement for sale and
purchase (or the provisional tenancy agreement),
failing to enter into estate agency agreements with
clients or to explain the estate agency agreements to
clients, and failing to conduct a land search or provide
a copy of a land search to purchasers.
Also, the Section handled 6,443 public enquiries on
estate agency practices related issues during the
reporting period and had taken follow up enforcement
actions in response to the enquiries and complaints.
期 內，投 訴 部 共 接 獲
361
宗 投 訴 個
案，其中大部分關於二手住宅物業，
只有
51
宗或約
14%
涉及一手住宅物
業。同時，投訴部完成處理
460
宗投
訴個案，其中
167
宗或約
36%
的指稱成
立。在指稱成立的個案中，有
11
宗與
一手住宅物業有關。指稱成立的個案
主要涉及的指稱包括不當處理或沒有
向客戶解釋臨時買賣協議（或臨時租
約）、未有與客戶簽訂或解釋地產代
理協議，以及未有進行土地查冊或未
有向買方提供查冊結果的文本。
此外，投訴部亦於年內處理了
6,443
宗
公眾查詢，主要涉及地產代理執業事
宜，並已就查詢及投訴個案採取跟進
執法行動。
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361
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*
年內完成的個案部分為往年接獲的個案，當中包括表面證據成立並轉介予紀律委員會處理的個案，以及由行動部處理的
表面證據不成立的個案。
*
Some cases completed in a year were brought forward from previous years. The figures include prima facie cases referred to and
dealt with by the Disciplinary Committee and non-prima facie cases disposed of by the Operations Division.
