Page 47 - 地產代理監管局年報 2017/18 Estate Agents Authority Annual Report 2017/18
P. 47
ዚ၍ط Corporate Governance
ҳൡʿБਗҁϓሜݟ༼ࡈࣩ
Complete investigation of non-compliance cases by the Complaints and Enforcement Section
Ҟࡈࣩ ɧࡈ˜ʫ
ߏܛஈʱอࠇྌɨdʔଘऒᗇɛԨ̥ऒʿɞ Within three calendar months
ධܸ༼ԫධٙࡈࣩ
Fast Track Cases 100%
(Cases involving no witnesses and concerning
allegation(s) of the Eight Specified Breaches
only)
౷ஷࡈࣩ ʬࡈ˜ʫ
ڢҞࡈࣩԨ̥ऒʿʔεՇධܸ၈ٙࡈࣩ Within six calendar months
Normal Cases (Cases other than Fast Track 97.94%
Cases concerning not more than two
allegations)
ልᕏࡈࣩ ɘࡈ˜ʫ
ৰҞࡈࣩʿ౷ஷࡈࣩ˸̮ٙࡈࣩ Within nine calendar months
95.50%
Complex Cases (Cases other than Fast track
cases and Normal Cases)
ஷٝҳൡɛሜݟഐ؈ 10ࡈʈЪ˂ʫ
99.71%
Notify complainants of the outcome of the case Within 10 working days
ஷٝҳൡɛܵɛሜݟഐ؈ 10ࡈʈЪ˂ʫ
Notify complainees (licensees) of the outcome of Within 10 working days 100%
the case
ߏܛৃDisciplinary Proceedings
ਕᗳй ܸᅺ ༺ᅺଟ
Standard Service type Results
ᑘБϣߏܛৃ ҁϓሜݟܝٙ90ࡈʈЪ˂ʫ
Conduct the first disciplinary inquiry hearing Within 90 working days after completion of 98.67%
of a case investigation
ܵᚃਖ਼ุආࡌࠇྌContinuing Professional Development (“CPD”)
ਕᗳй ܸᅺ ༺ᅺଟ
Standard Service type Results
ҁϓஈଣܵᚃਖ਼ุආࡌݺਗႩ̙ٙ͡ሗ 20ࡈʈЪ˂ʫ
Process applications for endorsement of Within 20 working days 100%
CPD activities
೯̈̈ࢩᗇࣣʚਞ္̋၍҅ᑘ፬ٙܵᚃ 30ࡈʈЪ˂ʫ
ਖ਼ุආࡌݺਗٙܵɛ Within 30 working days
100%
Issue certificates of attendance for
EAA-organised CPD activities
ήପ˾ଣ္၍҅ t 2017 / 18 ϋజ 45
