Page 45 - 地產代理監管局年報 2017/18 Estate Agents Authority Annual Report 2017/18
P. 45

ዚ࿴၍ط Corporate Governance









            ɪൡ                                           Appeals
            ࣬ኽήପ˾ଣૢԷ‘dܵ೐ɛא೐๫͡ሗɛ̙࿁္                      Under the EAO, licensees or licence applicants may appeal against
            ၍҅ٙӔ֛౤̈ɪൡd္ܼ̍၍҅לഒҭഗ೐๫א                       the EAA’s decisions concerning refusal to grant or renew a licence,
            ҭ̈ᚃ೐͡ሗdא္၍݄҅Бٙߏܛஈʱfɪൡ඲                       or its disciplinary sanctions by writing to the Secretary for Transport
            ீཀࣣࠦ˙όΣ༶፩ʿג܊҅҅ڗ౤̈f                           and Housing.


            ༶፩ʿג܊҅҅ڗ඲։΂ɛɻଡ଼ϓ։ࡰྠdਖ਼ப୩                       The Secretary for Transport and Housing is required to appoint a
            ৃɪൡf։ࡰྠٙ˴ࢩ඲ఱӊ֚ɪൡࡈࣩd੽։ࡰ                       panel of persons for the purpose of hearing such appeals. The
            ྠϓࡰʕ։΂ϓࡰଡ଼ϓᄲ൒ʃଡ଼ආБ൒Ӕf                          appeals are determined by a tribunal, the members of which are
                                                         appointed by the Chairman of the panel from members of the
                                                         panel.

            ͡ൡਖ਼ࡰᔧᏨ                                       The Ombudsman’s review
            ္၍҅І2010ϋ7˜2˚ৎ஗ॶɝ͡ൡਖ਼ࡰ္ٙ၍                     The EAA came under the jurisdiction of The Ombudsman on 2 July
            ᇍఖf2017/18ϋܓʫd͉҅΍ટᐏ̬֚͡ൡਖ਼ࡰᔷ                   2010. In the year of 2017/18, a total of four inquiries from The
            ʧٙࡈࣩdՉʕɧ֚ࡈࣩʊ׵ϋʫഐҼʿ൒֛މʔ                       Ombudsman were received. Three of them were closed and
            ϓͭdϾ̤̮ɓ֚ۆʥ͊ҁഐf                               unsubstantiated while one is outstanding.

            ؂ਕוፕ                                         Performance Pledges


            Ъމɓࡈࠋப΂ٙʮᐄዚ࿴d္၍҅࿁ʮ଺ٙ؂ਕ                       As a responsible public body, the EAA has a set of performance
            ணϞɓࢁ؂ਕוፕd˲֛ಂᏨীוፕٙ༺ᅺଟf္                       pledges for its services to the public and the attainment level of the
            ၍҅Б݁௅΢ࡈ௅ژࠋபၪܵϞࣖٙʫ௅္છd˸                       pledges is reviewed regularly. All sections of the EAA Administration
            ္಻؂ਕוፕٙ༺ᅺઋرf                                 are responsible for maintaining effective internal controls to monitor
                                                         the achievement of our pledges to the public.

            2017/18ϋܓБ݁௅ژ؂ਕ༺ᅺଟ
            Achievement of the Performance Pledges in 2017/18
            ݟ༔Enquiries

                            ؂ਕᗳй                                     ܸᅺ                          ༺ᅺଟ
                           Standard                               Service type                   Results

             Ϋᔧݟ༔
             Response to enquiries


             t  ཥ༑ݟ༔€वԊৃࢹ                           t  ɓࡈʈЪ˂ʫ     1
                                                                                                  100%
             t  5FMFQIPOF FORVJSJFT  WPJDF NBJM NFTTBHFT   t  8JUIJO POF XPSLJOH EBZ 1

             t  ࣣࠦݟ༔                                 t  ɖࡈʈЪ˂ʫ     2
                                                                                                 99.85%
             t  8SJUUFO FORVJSJFT                    t  8JUIJO TFWFO XPSLJOH EBZT 2






                                                         1    The EAA’s working days are from Monday to Friday.
            1    ္၍҅ٙʈЪ˂މ݋ಂɓЇʞf
                                                         2    From the next working day following receipt of the enquiry.
            2    ϗՑݟ༔ܝɨɓࡈʈЪ˂ක֐ࠇၑf
                                                                                 ήପ˾ଣ္၍҅ t 2017 / 18 ϋజ      43
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