Page 46 - 地產代理監管局年報 2017/18 Estate Agents Authority Annual Report 2017/18

ዚ࿴၍ط

Corporate Governance

༟ࣸϽ༊Qualifying Examinations

؂ਕᗳй ܸᅺ ༺ᅺଟ
Standard Service type Results
೯̈ϓᐶஷٝఊ 1 Ͻ༊ܝٙ14ࡈʈЪ˂ʫ
100%
Issue result slips 1 Within 14 working days after the examination

೐๫Licensing

؂ਕᗳй ܸᅺ ༺ᅺଟ
Standard Service type Results

ஈଣอ೐๫͡ሗ ϗՑอ͡ሗܝٙ10ࡈʈЪ˂ʫ 2
99.99%
Process new licence applications Within 10 working days for new applications 2
ஈଣᚃ೐͡ሗ ϗՑᚃ೐͡ሗܝٙ20ࡈʈЪ˂ʫ
99.98%
Process renewal licence applications Within 20 working days for renewal applications
ৗಛʚʔᐏ೯೐๫א՟ऊ೐๫͡ሗٙ͡ሗɛ 10ࡈʈЪ˂ʫ 3
Refund of application fees for Within 10 working days 3 100%
rejected/cancelled applications

ҳൡʿੂجComplaints and Enforcement

؂ਕᗳй ܸᅺ ༺ᅺଟ
Standard Service type Results

ᆽႩϗՑҳൡɛࣣٙࠦҳൡ ʞࡈʈЪ˂ʫ
100%
Acknowledge receipt of written complaints Within five working days

ϗՑԑ੄ᗇ׼˖΁ܝΣҳൡɛЪࣣ̈ࠦΫᔧ 15ࡈʈЪ˂ʫ
Provide a written response to complainants Within 15 working days
100%
upon receipt of sufficient supporting
documents

1 ္၍҅։ৄ࠰ಥϽ༊ʿ൙ࣨ҅ᑘ፬༟ࣸϽ༊fϽ༊ٙϓᐶஷٝ 1 Issued by the Hong Kong Examinations and Assessment Authority, authorised by
ఊ͟࠰ಥϽ༊ʿ൙ࣨ҅೯̈f the EAA to administer the examinations.
2 ္͟၍҅ϗѼ೐๫͡ሗeהც൬͜ʿ˖΁ʘɨɓࡈʈЪ˂ৎ 2 From the next working day following the receipt of an application, the required
ࠇdЇ೯̈೐๫Ŋᐄุ༉ઋႭ׼ࣣ€у೐๫̙Զჯ՟ʘ˚މ fee and documents to the day the licence/statement of particulars of business is
˟fν೐๫͡ሗ඲ʹ္͟၍҅೐๫։ࡰึϽᅇ͡ሗɛ݊щୌΥ issued (i.e. the day the licence is available for collection). This service target does
ج֛ٙ˜ቇ຅ɛ፯™ᅺ๟ʿՉ˼೯೐ࠅӋdϤ؂ਕܸᅺۆʔቇ not apply to applications which require the EAA Licensing Committee to determine
͜f္၍҅ஈଣϤᗳ೐๫͡ሗࣛd඲Σ͡ሗɛאୋɧ٫€Էν whether the applicant fulfills the “fit and proper” requirement and other licensing
ॎପ၍ଣ໇eڦৄɛאᙆਕஈݟ༔Ϟᗫ༉ઋdܙ੻ՑΫᔧܝd requirements as prescribed under the EAO. A longer duration is needed for such
ʑ̙˸Ӕ֛ҭࡘאלഒ͡ሗd݂Ϥίவ၇ઋرɨdცࠅһڗٙ cases for the EAA to make enquiries and for the applicant or any third party (such
ࣛගf as the Official Receiver’s Office, trustees-in-bankruptcy or the Police) to respond
before the EAA approves or rejects the application.
3 ͟՟ऊאלഒ͡ሗʘɨɓࡈʈЪ˂ৎࠇiν᙮ॎପࡈࣩdۆ͟ 3 From the next working day after an application is cancelled or rejected; for
ϗՑॎପ၍ଣ໇אڦৄɛܸͪʘɨɓࡈʈЪ˂ৎࠇf bankruptcy cases, from the next working day following the receipt of instructions
from the Official Receiver’s Office or the trustee-in-bankruptcy.

44 &45"5& "(&/54 "65)03*5: t Annual Report 2017/18