地產代理監管局年報2015/16 Estate Agents Authority Annual Report 2015/16

地產代理監管局

●

2015/16

年報

維護專業水平

Upholding the Professional Standard

已完成的個案結果

Results of Cases Completed*

年內完成的個案部分為往年接獲的個案，當中包括表面證據成立並轉介予紀律委員會處理的個案，以及由投訴部及執行部處理的表

面證據不成立的個案。

已完成處理的個案如其中所涉及任何指稱被分類為「指稱成立」，該個案即會被歸類為「指稱成立」。

包括擱置調查、取消投訴和未能證實的個案。

* Some cases completed in a year were brought forward from previous years. The figures include prima facie cases referred to and dealt

with by the Disciplinary Committee and non-prima facie cases disposed of by the Complaints and Enforcement Sections.

A completed case will be classified as "Substantiated" if any of the allegations involved therein has been concluded as "Substantiated".

# Includes cases which were curtailed, withdrawn or not proven.

Compliance Inspections and Investigations

In 2015/16, the Enforcement Section continued to revise and

improve its enforcement action plan to put in place stringent

policing action on first-sale venues and its ancillary areas to

ensure licensees' good order and discipline during first-sale

activities. During the reporting period, efforts continued to

be made on conducting educational visits to newly opened

estate agency shops to ensure compliance. Cyber patrols had

also been stepped up to closely monitor online portals and

their advertisements to reduce breaches of an advertisement-

related nature and to ensure the Enforcement Section's effective

regulatory role. The Section also made continuous effort to review

and improve its covert operations with an attempt to achieve the

maximum proactive enforcement action especially in areas such

as detecting unlicensed estate agency work and loan offering in

first-sale sites.

巡查及調查

在

2015/16

年度，執行部繼續更新及改善

其執法行動的部署，於一手樓盤銷售處

及鄰近地點作出嚴密的巡查行動，以確

保持牌人參與一手銷售活動時保持良好

秩序。年內，執行部也繼續向新成立的

地產代理公司進行教育性探訪，確保他

們守法循規。此外，執行部亦擔當有效

監管角色，加強抽查網站及其廣告，以

減少與廣告有關的違規。執行部也不斷

檢討及改善其執法模式，尤其在一手樓

盤銷售點偵測無牌從事地產代理工作及

提供貸款的情況，以促使執法行動達至

最佳效果。

113

149

256

167

139

158

總數

Total

573

總數

Total

460

總數

Total

405

2013/14

2014/15

2015/16

資料不足

Insufficient information to pursue

指稱成立

Substantiated

其他

Others

指稱不成立

Unsubstantiated