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個案數目
Number of Cases
73
Estate Agents Authority
●
Annual Report 2015/16
維護專業水平
Upholding the Professional Standard
In 2015/16, the Complaints Section received 339 complaints. The
majority were related to second-hand residential properties, with
52 cases, or about 15%, related to first-hand residential properties.
During the period, 405 cases were concluded, of which 158, or
about 39%, were substantiated. Among the 158 substantiated
cases, 14 or 9% concerned first-hand residential properties. Key
allegations of the substantiated cases included providing false
or misleading property information, mishandling/failing to
explain the provisional agreement for sale and purchase (or the
provisional tenancy agreement), and failing to enter into estate
agency agreements with clients or to explain the estate agency
agreements to clients.
The Section also handled 5,450 enquiries on estate agency
practices related issues during the period and took follow-up
actions in response to those enquiries.
投訴個案
Complaint Cases
*
年內完成的個案部分為往年接獲的個案，當中包括表面證據成立並轉介予紀律委員會處理的個案，以及由投訴部及執行部處理的表
面證據不成立的個案。
* Some cases completed in a year were brought forward from previous years. The figures include prima facie cases referred to and dealt
with by the Disciplinary Committee and non-prima facie cases disposed of by the Complaints and Enforcement Sections.
在
2015/16
年度，投訴部共接獲
339
宗投
訴，其中大部分關於二手住宅物業，只
有
52
宗或約
15%
涉及一手住宅物業。期
內，投訴部完成處理
405
宗投訴個案，其
中
158
宗或
39%
的指稱成立。在指稱成
立的個案中，有
14
宗或
9%
與一手住宅物
業有關。指稱成立的個案主要涉及的指
稱包括：提供虛假或具誤導性的物業資
料、不當處理或沒有向客戶解釋臨時買
賣協議（或臨時租約），以及未有與客戶
簽訂或解釋地產代理協議。
此外，投訴部亦於年內處理了
5,450
宗涉
及地產代理執業事宜的查詢，並已就查
詢採取跟進行動。
473
361
339
573
460
405
2013/14
2014/15
2015/16
800
600
400
200
0
接獲的個案
Received
已完成的個案
*
Completed*