Contact Us | Complaint against Lincensees | Complaint against the EAA and its Staff | Inclement Weather Special Measures | Privacy Policy Statement
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Licensing and related matters |
Room 2601, 26/F, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong |
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Opening hours |
Monday to Friday 8:45 am to 5:45 pm |
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Hotline |
2111 2777 |
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Fax |
2598 9596 |
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General enquiry |
enquiry@eaa.org.hk |
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Complaint against licensees |
complaint@eaa.org.hk |
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Office address |
7/F, E-Trade Plaza, 24 Lee Chung Street, Chai Wan, Hong Kong |
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Office telephone |
2598 9550 |
Complaint against Licensees
The EAA is empowered to deal with a licensee’s any possible breach or infringement of any requirement or provision of the Estate Agents Ordinance and its subsidiary legislation. For more information, please refer to
Complaint against Licensees
Complaint against the EAA and its Staff
Termination Policy on Handling Enquiries
The EAA welcomes enquiries from the public. However, if an enquirer uses foul or abusive language, we will cease handling the relevant enquiry in order to ensure efficient use of our resources.
Telephone Enquiries
In the event a caller uses foul or abusive language during a telephone conversation with any of our staff members, the caller will be informed once that the call will be terminated if he/she continues to use such language. If the caller continues to use such language, our staff member will invite the caller to put the matter in writing and terminate the call.
Written Enquiries
The EAA will not reply to any written enquiry with foul or abusive words.