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地產代理監管局
●
2015/16
年報
監管局團隊
The EAA Team
Corporate Social Responsibility
We are committed to integrating corporate social responsibility
(“CSR”) principles into our daily operations and contributing to the
sustainable development of the community. Key CSR aspects such as
community, environment and workplace, are integrated into all our
operational decisions and practices. Maintaining good CSR practices
that align with our role as a statutory body involves everyone at the
EAA.
A CSR Work Group was set up internally to steer the direction of
the EAA’s CSR developments and the oversight of CSR strategies
and activities.
Award
The EAA was awarded the “Caring Organisation” logo by the Hong
Kong Council of Social Service in recognition of its contribution to
social development and commitment to Caring for the Community,
Caring for the Employees and Caring for the Environment.
In addition, the EAA was also acknowledged as a “Manpower
Developer” by the Employees Retraining Board for its outstanding
achievements in manpower training and development.
Futhermore, an Assistant Manager and an Officer of the EAA’s
Complaints Section have been selected as the recipients of “The
Ombudsman’s Awards 2015” for “Officers of Public Organisations”
in recognition of their exemplary performance in customer service
and complaints handling. This was the first time that EAA officers
were commended for their outstanding performance in providing
quality customer service. There were altogether 50 awardees from
various public organisations or Government departments. The
presentation ceremony was held on 29 October 2015.
企業社會責任
本局致力將企業社會責任原則融入日常
運作中，為社區持續發展作出貢獻。針
對社區、環境及工作場所等主要企業社
會責任範疇，均已納入本局所有營運決
策及實務中。要維持作為法定機構應有
的良好企業社會責任，需要全體監管局
成員的努力。
監管局內部設有一個企業社會責任工作
小組，引領企業社會責任的發展方向，
並監察相關策略及活動。
獎項
監管局獲香港社會服務聯會頒發「同心展
關懷」標誌，以表彰本局對社會發展的貢
獻，以及對關懷社區、關愛員工及關注
環境的承諾。
此外，監管局同時獲僱員再培訓局嘉許
為「人才企業」，表揚局方在人才培訓及
發展方面的卓越表現。
另外，監管局投訴部的一名助理經理
和一名主任獲選為「
2015
申訴專員嘉許
獎 — 公職人員獎」得獎者，以表揚他
們在客戶服務和處理投訴方面的出色表
現。這也是首次有監管局員工獲提名參
加申訴專員嘉許獎，共有
50
名來自不同
公營機構和政府部門的公職人員獲獎。
該頒獎典禮於
2015
年
10
月
29
日舉行。