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Estate Agents Authority
●
Annual Report 2015/16
監管局團隊
The EAA Team
Information Technology
The new Integrated Management Information System has
been in operation since November 2015. The system aimed
at meeting the business needs of the EAA by providing an
integrated information technology (“IT”) platform to identify
and monitor the correlation between a spectrum of EAA
functions ranging from complaint handling, enforcement,
disciplinary proceedings, professional development, licensing
and corporate communications. The system containing nine
modules would enable the Administration to assess and enhance
the effectiveness of its efforts through data mining, data analysis
and tracking of workflow and progress such that the EAA could
discharge a more effective, responsive and transparent regulatory
role. The system also improves the internal workflow and work
processes and enables the management to monitor work
progress more effectively and efficiently.
Together with the new Information System, which is mainly for
internal usage, there are other new E-Services such as online
application and payment of licence fees for licence renewal
launched in May 2016.
As with the implementation of any new projects, there are
technical hurdles to overcome. All EAA staff are working diligently
to adapt to the new changes when using the various functions of
the system to ensure it is functioning efficiently and effectively.
資訊科技
自
2015
年
11
月起，全新的綜合管理資訊
系統已投入運作。該系統旨在透過提供
一個綜合資訊科技平台，識別並監察監
管局各種職能，包括處理投訴、執法、
紀律研訊、專業發展、發牌和機構傳訊
之間的相關性，以配合監管局的業務需
要。該系統包含九大範疇，使行政部
門能夠透過資料擷取、資料分析以及追
蹤工作流程及進度以評估並提高工作效
率，讓監管局能夠更有效、積極和透明
地履行監管職責。該系統亦改善內部工
作流程，使管理層得以更有效地監察工
作進度。
除主要供內部使用的新資訊系統外，我
們還於
2016
年
5
月推出其他新電子服
務，如網上申請續牌及支付續牌費用。
在推行任何新項目時，克服技術障礙是
必須的。監管局全體員工努力適應新系
統各種功能帶來的新轉變，以確保系統
能快捷有效地運作。
員工成本
Staff costs
辦公室及相關開支
Office premises and related expenses
其他
Others
14%
67%
19%
17%
69%
14%
17%
68%
15%
2013/14
2014/15
2015/16