42
Estate Agents Authority Annual Report 2014/15
資訊科技
監管局董事局已批出項目基金，以建
立全新的綜合管理資訊系統（「該系
統」）來取代現行系統，同時提升現有
的電子服務功能。新系統的設計經已
完成，預計將在
2015
年底投入運作。
該系統將精簡內部工作流程及工序，
並使管理層得以更迅速有效地監察工
作進度。
此外，該系統有助取得大量數據進行
管理研究，以履行我們的願景與使
命，例如在處理各種規管問題時，本
局需要準確掌握業內及物業市場中
正在發生的各種現象。因此，本局會
定期進行具意義的數據分析，以制定
策略以改進本局的服務水平、質素及
效益。這些資料分析可為監管局工作
提供指引、評量本局的表現及服務效
益。
實施全新的綜合管理資訊系統後，監
管局將能夠更科學化地研究業界行
為，例如常見違規行為發生的頻率、
嚴重程度及種類；實施的處罰與重複
違規之間的關聯性；教育背景、年資
與違規之間是否相關；以及監管局各
種職能之間的其他關聯性及交互參照
研究。
Information Technology
The EAA Board approved a capital project fund to
develop a new Integrated Management Information
System (“the System”) to replace the existing system
and to enhance the current e-Services function. The
design of the new System has been completed and is
expected to be in operation at the end of 2015. The
System will streamline the internal workflow and work
processes and enable the management to monitor
work progress more effectively and efficiently.
What is more, the System will help capture a lot of data
so as to enable us to conduct various management
studies that would facilitate the fulfilment of our Vision
and Mission. For example, to address the various
regulatory issues, we need to have an accurate grasp
of the various phenomena happening in the trade and
the property market. On this, we would conduct
meaningful data analysis regularly in order to
formulate strategies for improving our service level,
quality and effectiveness. These data analyses could
set pointers for the EAA’s work, measure our
performance and service effectiveness.
With the implementation of the new Integrated
Management Information System, the EAA will be able
to study the trade’s behavior more scientifically in the
future, such as the frequency, severity and types of
common breaches; the correlation, if any, between
sanctions imposed and repeated breaches; the
correlation, if any, between educational background,
years of experience and likelihood of non-compliances;
and other correlation and cross-tabulation studies
between the EAA’s functions.
