Statistics Licensee (Up to 30/9/2004)
| |
Individual |
Limited Company |
SPOB |
| Estate Agent |
Salesperson |
| 9,038 |
8,621 |
1,017 |
2,129 |
| Total |
17,659 |
3,146 |
Educational Level of Licensees
| |
Below F.5 |
Completed F.5 or equivalent |
Tertiary or above |
| Estate Agents |
19% |
52.2% |
28.8% |
| Salesperson |
10.8% |
75.9% |
13.3% |
Non-compliance Cases discovered during inspection
(1/4/2004 - 30/9/2004)
| Cases of non-compliance |
Reported allegations |
| 298 |
407 |
Allegations
| Breach of the Estate Agents Ordinance (EAO) |
109 |
| Breach of the Practice Regulation |
103 |
| Breach of the Licensing Regulation |
70 |
| Others |
125 |
Complaints (1/4/2004 - 30/9/2004)
| Cases of complaint |
Reported allegations |
| 286 |
422 |
Allegations
| Conduct and practice |
267 |
| Breach of the EAO and its subsidiary legislation |
103 |
| Standard of service |
10 |
| Professional competence |
5 |
| Others |
37 |
PROGRESS (1/4/2004 - 30/9/2004)
A total of 1,173 cases were handled during the period, including 540 cases carried over from the previous year, as follows:
| Cases completed |
357 |
| Investigation by EAA in progress (22 cases pending decision of Disciplinary Committee) |
787 |
| Pending court decision |
14 |
Pending investigation by other bodies
(Police, Independent Commission Against Corruption, Office of the Privacy Commissioner for Personal Data) |
15 |
SUBSTANTIATED CASES
Among the 357 cases completed during the reported period, 69 cases were subsequently mediated or withdrawn. 32 cases were curtailed because of insufficient information to pursue. 109 cases were found to be substantiated. 147 cases were found to be unsubstantiated.
Actions Taken (1/4/2004 - 30/9/2004)
| Revocation of licence |
2 |
| Suspension of licence |
6 |
| Attachment of conditions to licence |
62 |
| Fine* |
19 |
Referred to other bodies
(Police, Independent Commission Against Corruption) |
5 |
| Reprimand |
4 |
| Letter of warning |
6 |
| Letter of advice |
529 |
*Fine collected is accredited to the Treasury of the HKSAR
|