| Statistics
Licensee (Up to 31/12/2004)
| |
Individual |
Limited Company |
SPOB |
| Estate Agent |
Salesperson |
| 9,166 |
9,509 |
1,059 |
2,282 |
| Total |
18,675 |
3,341 |
Educational level of licensees
| |
Below F.5 |
Completed F.5 or equivalent |
Tertiary or above |
| Estate Agent |
19.2% |
52.4% |
28.4% |
| Salesperson |
10.6% |
75.8% |
13.6% |
Non-compliance cases discovered during inspection (1/1/2004 - 31/12/2004)
| Cases of non-compliance |
Reported allegations |
| 564 |
835 |
Allegations
| Breach of the Estate Agents Ordinance (EAO) |
281 |
| Breach of the Practice Regulation |
223 |
| Breach of the Licensing Regulation |
192 |
| Others |
139 |
Complaints (including bankruptcy cases) (1/1/2004 - 31/12/2004)
| Cases |
Reported allegations |
| 704 |
1,025 |
Allegations
| Conduct and practice |
563 |
| Breach of the EAO and its subsidiary legislation |
361 |
| Standard of service |
16 |
| Professional competence |
10 |
| Others |
75 |
PROGRESS (1/1/2004 - 31/12/2004)
A total of 1,869 cases were handled during the period, including 601 cases carried over from the previous year, as follows:
| Cases completed |
1,096 |
Investigation by EAA in progress
(35 cases pending decision of Disciplinary Committee) |
738 |
| Pending court decision |
14 |
Pending investigation by other bodies
(Police, Independent Commission Against Corruption, Office of the Privacy Commissioner for Personal Data) |
21 |
SUBSTANTIATED CASES (1/1/2004 - 31/12/2004)
Among the 1,096 cases completed during the reported period, 139 cases were subsequently mediated or withdrawn. 110 cases were curtailed because of insufficient information to pursue. 445 cases were found to be substantiated. 402 cases were found to be unsubstantiated.
Actions Taken (1/1/2004 - 31/12/2004)
| Revocation of licence |
1 |
| Suspension of licence |
16 |
| Attachment of conditions to licence |
93 |
| Fine* |
93 |
Referred to other bodies
(e.g. Police, Independent Commission Against Corruption) |
12 |
| Reprimand |
4 |
| Letter of warning |
57 |
| Letter of advice |
791 |
* Fine collected is accredited to the Treasury of the HKSAR
|