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Information Centre > Key Figures > No. of complaints

No. of complaints
 
  • Cases opened
     
    2023
    		 2024 First half 2025
    Complaint cases opened
    196 (24)
    		 162(27)  128 (17)
    ( ) related to first-hand residential properties



     
  • Completed complaint cases*
    Result
    2023
    2024
    		 First half 2025
    Substantiated
    		 178 (31)  122(21)  51 (10)  
    Unsubstantiated

     74 (22)

    		 40(7) 10 (2)
    Insufficient information to pursue
    		 25 (7) 16(2) 2 (0)
    Others (include cases withdrawn or curtailed)
    		 39 (6) 36(4) 15 (3)
    Total
    		 316 (66) 214(34)  78 (15)
    * Some cases were carried over from previous years.

    ( ) related to first-hand residential properties
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