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Information Centre > Key Figures > No. of complaints

No. of complaints

  • Cases opened
     
    2022
    2023
    		 First half of 2024
    Complaint cases opened
    273 (30)
    196 (24)
    		 77(15) 
    ( ) related to first-hand residential properties




  • Completed complaint cases*
    Result
    2022
    2023
    		 First half of 2024
    Substantiated
    112 (15)
    178 (31)
    		 72(11) 
    Unsubstantiated
    83 (6)
     74 (22)
    		 21(6)
    Insufficient information to pursue
    14 (0)
    25 (7)
    		  9(1)
    Others (include cases withdrawn or curtailed)
    34 (5)
    		 39 (6)
    		  18(2)
    Total
     243 (26)
    		 316 (66) 
    		 120(20)
    * Some cases were carried over from previous years.

    ( ) related to first-hand residential properties
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