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地產代理監管局
●
2015/16
年年報
附錄二：
2015/16
年度行政部門服務達標率
Appendix II: Achievement of the Administration’s
Performance Standards 2015/16
138
查詢
Enquiries
服務類別
Service type
指標
Standard
達標率
Results
回覆查詢
Response to enquiries
•
電話查詢
（留言信息）
• Telephone enquiries
(voice mail messages)
•
一個工作天內
1
• Within one working day
1
100%
•
書面查詢
• Written enquiries
•
七個工作天內
2
• Within seven working day
2
100%
資格考試
Qualifying Examinations
服務類別
Service type
指標
Standard
達標率
Results
發出成績
通知單
3
Issue result slips
3
考試後的
14
個
工作天內
Within 14 working days
after the examination
100%
牌照
Licensing
服務類別
Service type
指標
Standard
達標率
Results
處理新牌照申
請
Process new licence
applications
收到新申請後的
10
個工作天內
4
Within 10 working days
for new applications
4
99.92%
處理續牌申請
Process renewal
licence applications
收到續牌申請後
的
20
個工作天內
Within 20 working days
for renewal applications
99.98%
退款予不獲發
牌照或取消牌照
申請的申請人
Refund of application
fees for rejected/
cancelled applications
10
個工作天內
5
Within 10 working day
5
100%
1
監管局的工作天為星期一至五。
1
The EAA’s working days are from Monday to Friday.
2
收到查詢後下一個工作天開始計算。
2
From the next working day following receipt of the enquiry.
3
監管局委託香港考試及評核局舉辦資格考試。考試的成績通知單由香港考試及評核局發出。
3
Issued by the Hong Kong Examinations and Assessment Authority, authorised by the EAA to administer the examinations.
4
由監管局收妥牌照申請、所需費用及文件之下一個工作天起計，至發出牌照
/
營業詳情說明書（即牌照可供領取之日）為止。如牌
照申請須交由監管局牌照委員會考慮申請人是否符合法定的「適當人選」標準及其他發牌要求，此服務指標則不適用。監管局處理
此類牌照申請時，須向申請人或第三者（例如破產管理署、信託人或警務處）查詢有關詳情，待得到回覆後，才可以決定批准或拒絕
申請。
4
From the next day following the receipt of an application, the required fee and documents to the day the licence/statement of
particulars of business is issued (i.e. the day the licence is available for collection). This service target does not apply to applications
which require the EAA Licensing Committee to determine whether the applicant fulfills the “fit and proper” requirement and other
licensing requirements as prescribed under the EAO. A longer duration is needed for such cases for the EAA to make enquiries and for
the applicant or any third party (such as the Official Receiver’s Office, trustees-in-bankruptcy or the Police) to respond before the EAA
approves or rejects the application.
5
由取消或拒絕申請之下一個工作天起計；如屬破產個案，則由收到破產管理署或信託人指示之下一個工作天起計。
5
From the next day after an application is cancelled or rejected; for bankruptcy cases, from the next day following the receipt of
instructions from the Official Receiver’s Office or the trustee-in-bankruptcy.